1. INTRODUCTION:
Welcome to CL de Toit. We are committed to providing our customers with an exceptional shopping experience, including fast and reliable delivery of all our products. This delivery policy outlines the delivery options, times, costs, and procedures associated with shipping our products.
2. DELIVERY OPTIONS:
We offer several delivery options to meet your needs:
1.Sample Delivery
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You can request up to 3 different samples (excluding Alcantara).
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Sent by postal service with a flat rate of €2 for any country.
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Samples are free, only shipping costs are charged.
2.Standard Home Delivery
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Home delivery with the fabric received rolled and packed with cardboard and protective film.
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This delivery method ensures that your fabric arrives crease-free and ready to use.
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Rates based on destination:
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€15 (delivery time 2-5 business days) for Germany, Belgium, Luxembourg, Netherlands, France.
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€25 (delivery time 3-5 business days) for Spain, Italy, Portugal.
3. Eco Home Delivery
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Home delivery with the fabric received folded to minimize environmental impact.
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This delivery method is more environmentally friendly as it reduces the space and packaging materials used.
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Customers will need to roll the fabric upon receipt for use.
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Rates based on destination:
€8 (same delivery time of 2-5 business days) for Germany, Belgium, Luxembourg, Netherlands, France.
€15 (same delivery time of 3-5 business days) for Spain, Italy, Portugal.
3. PROCESSING TIMES:
All orders are processed within 2 to 4 business days. Orders are not shipped or delivered on weekends and holidays. If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there are significant delays in the shipment of your order, we will contact you via email or phone.
4. SHIPPING FEES:
Shipping fees are calculated and displayed at the time of order. The shipping fees are fixed and vary depending on the delivery option and the selected country:
For France, the Netherlands, Luxembourg, Belgium, and Germany
**Standard Delivery: €15
**Eco Delivery: €8
5. ORDER TRACKING:
As soon as your order is shipped, you will receive a confirmation email containing your tracking number(s). The tracking number will be active within 24 hours. You can track the progress of your delivery on our website using the provided tracking number.
6. DELIVERY AREAS:
We currently deliver to the following regions:
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Mainland France
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Germany
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Netherlands
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Belgium
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Luxembourg
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Spain (excluding islands)
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Italy (excluding islands)
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Portugal (excluding islands)
For deliveries outside these areas, please contact our customer service for more information.
7. DELIVERY ISSUES:
If you have not received your order within the expected time frame, please contact our customer service at cldetoit@gmail.com or 0766896306. We will immediately investigate the status of your delivery.
8. DAMAGED OR DEFECTIVE PRODUCTS:
If you have received a damaged or defective product, please contact us within 3 days of receiving your order. Provide details of the defect or damage and, if possible, include photos. We will arrange a replacement.
9. POLICY CHANGES:
We reserve the right to modify this delivery policy at any time. Changes will take effect immediately upon being posted on this page. We encourage you to check this page regularly to stay informed of any updates.
10. CONTACT:
For any questions regarding our delivery policy, please contact us:
**Email: cldetoit@gmail.com
**Phone: 0766896306 or 0612062030
**Address: 93 Impasse Bel Ombre
84450 Saint-Saturnin-lès-Avignon
Thank you for shopping at CL de Toit. We appreciate your trust and loyalty.
-For Spain, Italy, and Portugal (excluding islands)
**Standard Delivery: €25
**Eco Delivery: €12
Worldwide delivery available, pricing upon request.
Standard delivery: Fabric sent rolled on a tube.
Eco delivery: Fabric sent folded to be rolled upon receipt for space-saving during transport.